You Guys Rock 🙂
Just wanted to send a message to praise your amazing service department! Everyone in your team goes above and beyond. They are professional, reassuring, accommodating and just down to earth. I have never had an issue with anything done to my vehicle. Every service appointment has been amazing! Your customer service is outstanding! I actually just got a phone call today making sure that I was satisfied after my last service appointment! It is the little things that make the difference, and I tell everyone that I know that owns a “Vee-Dub” to go to you guys for all of their servicing needs! Keep up the great work guys and have a great summer! Regards,
- S. Legault
Hi Stuart, I want to thank you and your service maintenance team for the great service done on my 2015 Jetta. It was almost closing time for you, couple of days ago when the key was stuck in the ignition and would not release while engine was running. You stayed back for me to come in, then assisted me with removing the key and arranged a drive for me to get back home. Next day I had a call from Kevin leaving me a voice mail with the status of exactly what is happening that he is taking the car in, later another call informing me that it is all done so I can pickup the car right after work. This is what excellent service looks like. Thank you again,
- S. Hajizadeh
Hello Stuart, I wanted to send you a quick thank you for all of your help getting my car taken care of. I’ve never experienced the amazing customer service you provided me with at any other dealership. I appreciate the time you took to make sure I was taken care of. I hate going to dealerships, but you definitely made it a pleasant experience. I will only be bringing my car back to your location in the future. Thank you again.
- L. Johnston
Thanks again Tyler for all of your help getting the new beetle for yesterday. This was by far the best service I have received from any dealership I have dealt with. The help to try and locate a vehicle for me last spring, and the effort to meet the delivery date of the beetle this year, is genuinely appreciated. I have already mentioned your dealership to several friends, and will point anyone looking for a new car in your direction. Again, thank you so much for all of your help.”
- J. Thompson
“Just picked up our 2015 VW Golf and myself and my wife are extremely happy. We had a wonderful experience dealing with the managers and sales staff there. They were very good working within our budget . Our son bought a 2017 Jetta last month, and we were so impressed with them that we went back for our own car.”
It was an excellent experience and I would recommend Pickering Volkswagen to anyone who asks me.”
Just wanted to drop you a line to let you know that we are very pleased with the way that you and the PVW team have dealt with our problem and to let you know that the work has been very well executed!
- S. & E. Casey
They always do a good job here. The manager in charge of the garage is kind and courteous. No complaints and have been there many times for my car needs.
- Sabrina. P
I normally have very little positive to say about car dealerships. But when I purchased my Jetta from Pickering Volkswagen I was pleasantly surprised. From my earliest contact all the way through to delivery of the car I was treated like a valued customer, not just “another car out the door”. Every member of the staff is friendly, helpful, and courteous. It was one of the best car buying experiences I have ever had, and I have bought many cars over the past 46 years of driving!
- Brian. F
Hi Stuart, I want to thank you and your service maintenance team for the great service done on my 2015 Jetta. It was almost closing time for you, couple of days ago when the key was stuck in the ignition and would not release while engine was running. You stayed back for me to come in, then assisted me with removing the key and arranged a drive for me to get back home. Next day I had a call from Kevin leaving me a voice mail with the status of exactly what is happening that he is taking the car in, later another call informing me that it is all done so I can pickup the car right after work. This is what excellent service looks like. Thank you again
Thanks so much to Callaghan Brown on my brand new Jetta! His service was exemplary and I couldn’t be happier. Extremely knowledgeable and he was considerate and helpful through the whole process! I would recommend his services at Pickering VW to all – especially if you want a dedicated and personalized experience!
- Sarah C.
Greatest dealership service and sales are amazing. Service department sets this dealership apart from the rest best in Durham
- R. Reynolds
I am writing to thank Shane Verwey for the quality of service provided to me by you today. I sincerely appreciate Shane’s efficient, gracious customer service, the level of detail and professionalism the way he conduct business as a whole. I have, and will continue to, recommend Shane and Pickering Volkswagen service department to family, friend and business contacts. I could not be more satisfied with Pickering Volkswagen service department and Shane Verwey. Great Job Shane and thank you once again.
- James Downie
Loving my next VW Golf that I purchased from Pickering Volkswagen last week. I can’t stop driving it! Big thank you to Callaghan Brown for all his help and amazing customer service. He went above and beyond the call of duty and left me, his customer, extremely happy! I highly recommend asking for Callaghan at Pickering VW when buying your next car.
- Tiffany Mifsud
Awesome service department. Been servicing my VWs here for the last 5 years. Shane has been awesome and always honest with the work that needs to be done or what doesn’t need to be done. Trust these guys with my car any day. They’re the reason I always come back to PVW.
- Dev P
Only one service experience so far for a recall (free of charge), but the staff was friendly and explained why my car would take longer to service than normal. Not much to do in the immediate area, but there’s a nice lounge waiting room with TV. Free coffee. The dealership itself looks good with lots of cars on display. Seemed pretty busy for winter time with tons of people buying cars or getting them serviced.
- Jakub Danielak
My name is Frances Fulton and I just recently began a third lease agreement with VW. I just wanted to send to you a heartfelt thank you in regard to the exceptional service we received from Pickering VW Sales Consultant Callaghan Brown on the recent lease agreement I signed for a 2018 VW Golf. As stated, this is the third lease that I have had with VW and Callaghan certainly recognized the loyalty that I have shown VW and made it possible for me to stay with a company that has been great to me and that I am comfortable with. Callaghan was very professional, courteous, knowledgeable and honest. I wanted to make sure that his hard work and dedication to a loyal customer is something that is appreciated and valued. It is in large part because of him that I was able to stay a customer of Volkswagen and that means a lot to me. Looking forward to another 5 years with your company.
Thank you very much again and take care,
Loyal Volkswagen Customer,
- F. Fulton
My boyfriend and I just purchased our first ever VW and we are SO excited. The first day my boyfriend went in, he was approached by Callaghan Brown who right away made him feel comfortable and at ease. He was extremely knowledgeable and friendly, which made us come back and test drive a VW Golf TDI Diesel. We fell in love with not only the car, but the service. Callaghan was such a pleasure to work with and I would truly recommend him and the Pickering VW team. We will be back again in the future 🙂
- J. Schmid
Bought my new car here last week. Great customer service from Simon Lau and John Hullachan, both of them were easy to work with. I can and will recommend Pickering Volkswagen to anyone looking for a new car.
- Dave S.